Why People in Goleta Hesitate to Get Their Vehicle Serviced
Posted July 31, 2017 2:52 AM
A recent report stated that over 80 percent of the vehicles on our Goleta, GA, roads have one or more service or repair that's needed but hasn't been taken care of. Now that's a lot of undone service. That translates into something over 160 million vehicles in North America alone. Some of the neglected items are minor. Others are serious safety concerns.
There are several reasons we hesitate to take care of recommended services, especially services that our Goleta automotive advisor recommends when we're in for something else, like an oil change.
The first issue boils down to comfort with car care. We don't always feel we know enough to make good decisions. Some of that can be attributed to the fact that vehicles are so reliable these days. They almost become an appliance. Of course you love your vehicle, but if you don't have to worry about it breaking down all the time, you're not forced to think as much about preventive maintenance.
Perhaps your dad knew a lot about cars and always made sure they were taken care of. He was very comfortable dealing with his local Goleta service center. People who don't know as much about cars hesitate to ask questions because they don't want to look ignorant.
It's human nature. But there's so much to know in this world, and we can't all be experts in everything. So we specialize. It's very important to ask questions of any specialist, whether it's your doctor, financial advisor or your automotive technician in Goleta, GA.
Your service advisor at ASC Automotive Service Center wants to answer your questions. We want you to understand the recommendation and why it needs to be done.
That brings us to the next issue; people say that they don't always know if they really need the service or if they are just being sold something.
At the heart, it speaks to trust. Do you trust your Goleta service center and your service advisor? Trust has to be earned, and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based on manufacturer's maintenance schedules.
In other words, "You don't have to trust me, you can trust your owner's manual."
Your Goleta service center has computer databases that contain the manufacturer's recommendations for almost all vehicles, so they don't need to rummage through your glove box to look for your owner's manual to know what to do.
Basically, the engineers who designed the car say, "Here's when you need to have it serviced." That's who makes the recommendation, not the technician. He's just reminding you.
Now you do need to trust your Goleta technician's experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concerns and make a good decision about whether or not to have something done.
That brings us to the third issue; money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And we have another list of places we want it to go. Auto maintenance isn't usually on either of those lists.
Look, everyone who works at ASC Automotive Service Center has a family budget, too. They can relate. Maybe a little look behind the scenes would be helpful.
Service centers like ASC Automotive Service Center invest heavily in training, diagnostic equipment and tools so that they can make repairs and perform services as efficiently as possible. And like any other business, they have labor costs, insurance, rent, utilities, shop and office supplies, taxes and so on.
We work hard to make sure that we diagnose the problem correctly and fix it right the first time. That's the only way we can maintain our reputation and remain in business. If we're not satisfying our customers and providing a good value, you won't come back and the service center won't be around for long.
When there is a real budget concern, your ASC Automotive Service Center service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.
Let's say you have a serious problem with your brakes. That's a safety concern, so a technician can't ethically say, well, let's put that off for a couple of months. What they can do is take care of the brakes now and address the cabin air filter or transmission service next month.
I have 290,000 miles on my Chevy Pickup and with Richard an companies help plan to go another 200,000 miles. He has done everything on the truck from transmission replacement, computer problems, water leaks requiring major engine work, etc. He has helped me receive the benefit of parts warranties and always explains exactly what my repair options are. If you want the job done right this is the place to go.
-George Emory - Goleta CA
Richard does excellent work! He explains the problem so I can understand and always gets the job done quickly and extremely well.
Our Buick had a stubborn electrical problem - a fuse would burn out at irregular intervals. This kind of problem is a real mystery to solve, but Richard worked tirelessly to fix it. I'm so pleased with the work at ASC and happy to recommend them.
I recently had my car serviced by ASC, I can tell you Richard the owner is one of the best at this business, no one knows more about cars then Richard, I would recommend ASC to all my friends and any one looking for honest and trust worthy shop, One of the best.
We were driving home from Northern California the day before Thanksgiving and the engine starting whining and losing power. Talked to one the mechanics on the phone and he told us to bring it in. He test drove it, looked at it and gave us great customer service. Would recommend these guys in customer service alone.
Great service! They really came to my rescue!
I am very pleased with the work done at Automotive Service. I am forever a customer.
Professional and honest regarding service required and what the cost will be. No Surprises! Have been going to Automotive Service Center for over 10 years and will continue to do so.
ASC has been servicing our cars for the past 5 years. ASC has always provided top quality professional service. We have no complaints; and we highly recommend ASC.
-Carl & Deeje
The service is always done well. Never in the 9 years have I ever had a problem or a complaint. I appreciate the reminders about what service is coming up because with an older car some of the things are major and costly and it helps to be able to anticipate what needs to be done.
I particularly appreciate the ride home and the pickups. I don't mind asking friends to drop me off but it is easier if I don't have to disrupt someone else.
Richard accommodated my time constraints (must have car back by 11:45) for a regular service (oil etc) but also added his innovation to fix a broken plastic handle in my van -- better than new.
Kudos and thank you to Richard for maintaining my car for the past few years. The frustration of the dealer seemed to never end. I consulted with my nephew and he recommended automotive service center. He is a builder and Richard takes care of his vehicles.
In my 70+ years, I have never been as positively impressed with any other auto repair shop. You and Luis are extremely pleasant, courteous and patient. I want to sit sincerely thank you for being such a gracious gentleman, professional businessman, competent mechanic an excellent teacher. The time you have spent blaming the mechanics, computerization and diagnosis on my car, instilled in me the trust that you are open "on the cutting-edge. Your shop indicates your values and attention to detail. It is supremely clean and organized an apparently well supplied. I shall not hesitate to recommend you to all my friends.
Just wanted to send you a quick thank you for your awesome customer service. When you look at my Jeep the other day I really appreciated your honesty and not ripping me off. It is nice to know that there are still some nice people out there! I will definitely bring my car back to you for service when there is actually something wrong with it. Thanks again.
I first brought my card automotive service center in November, 1995. What's kept me coming back ever since, whether for regular maintenance or to solve a problem, is the expertise and integrity with which they do business. I learned early on that I can always trust and expect an honest and thorough assessment of what might be needed. As a single older woman, having a trusted place to service my car is just invaluable.
Hey Richard, Thanks for everything. You and your staff always take care of us. It's always a small business that seems to provide the best service.
I wanted to let you know how much I appreciate your diligence and sincerity while working on my car! After three mechanics, you successfully diagnosed and repaired the problem and I truly thank you. I hope to be a continuing customer!
I wanted to thank you again for going so far out of your way to get my car working again. It was truly a blessing to have you do that for me. It is a tremendous assurance to have you working on my vehicles! Thank you again. God bless you.
Thank you for all the time you put into finding the elusive oil leak. I am going to purchase a new car and will trust you to keep it in perfect condition. It means a lot to me to have a mechanic I trust.
Thank you so much for all the help to get my car rolling again. Anna wants me to sell it, but I feel better having it sit in the driveway in case of an emergency -or even to have someone drive me to my doctor appointments. Thank you again.
An elderly car(1990 gray Toyota) and an older driver made the trip to and from UCLA medical without a complaint after your maintenance work. That's a big trip for us. Thank you for all your work to keep us going.
Just wanted to let you know how happy I am with the work you have done on my car in all the years I've been coming to you. Your work is excellent and I always feel safe when I drive away from your shop, and as someone who knows nothing about cars, that's a great feeling. Your shop gets my car back to me quickly, in many cases the same day. I love that you're parking lot isn't full of dead cars. Cleanest shop I've ever been in and the nicest people. So count on me to keep coming back and please don't retire. Happy holidays, and a big thank you for me.
I first heard about Richard and his automotive service center from a fellow member of Santa Barbara Newcomers club who had what he thought was a major problem with the big Buick. He found automotive service center by chance. Richard found the problem to be minor, fixed it within minutes, and charged the gentleman next to nothing. At that time, the company that sold me my SUV had recently in for me that I needed an expensive repair. Knowing the reputation of auto dealers, I was ready to search for another opinion. So I went straight to Richard's establishment. Richard assured me that no such repair was needed now or anytime soon and that he would let me know when the time came. Several times I have suspected a problem was big and returned to Richard for my car to find out that the problem and the bill were small. Now-don't count on that every time, but the point is the honesty of automotive service center. I know Richard and his employees to be not only honest but highly competent-that rare combination is the dream of every car owner who does not do his or her own repairs. Richard is continually taking courses for continuing education, and it shows in his work. He and his team are courteous and helpful. In my opinion automotive service center is the ideal place for car care.
Around 20 years ago, my wife and I were looking for a good mechanic. A friend gave us a glowing recommendation: go to Richard Esqueda-he's the best mechanic in town. And so we went to Richard, and we were impressed by the way he could explain car issues in laymen's terms, the quality of his work, and his honesty. In those days Richard was working for a service station, so we were excited when we heard he was opening his own shop. We've taken our cars to him ever since and have always recommended him to our friends. His communication is always clear and precise, he will explain all your options, and he'll never try to talk you into something you don't need. I hope he'll still be fixing cars another 20 years; if he is, I'll still be a loyal customer. Sincerely,
I would like to take this opportunity to thank Richard and his staff for their outstanding service. A friend recommended Richard to my husband and I and we are very grateful that she did. He has a very clean shop and he is both trustworthy and honest. A VERY HAPPY CUSTOMER!
Very very nice experience,from scheduling to pick up. Will be a repeat customer for sure!
According to recent studies, 5 percent of all motor vehicle fatalities are clearly caused by automobile maintenance neglect.
The cooling system should be completely flushed and refilled about every 24 months. The level, condition, and concentration of coolant should be checked. (A 50/50 mix of anti-freeze and water is usually recommended.)
Never remove the radiator cap until the engine has thoroughly cooled. The tightness and condition of drive belts, clamps and hoses should be checked by a pro.
Change your oil and oil filter as specified in your manual, or more often (every 3,000 miles) if you make frequent short jaunts, extended trips with lots of luggage or tow a trailer.
Replace other filters (air, fuel, PCV, etc.) as recommended, or more often in dusty conditions. Get engine drivability problems (hard stops, rough idling, stalling, diminished power, etc.) corrected at a good shop.
A dirty windshield causes eye fatigue and can pose a safety hazard. Replace worn blades and get plenty of windshield washer solvent.
Have your tires rotated about every 5,000 miles. Check tire pressures once a month; let the tires cool down first. Don't forget your spare and be sure your jack is in good condition.
Check your owner's manual to find out what fuel octane rating your car's engine needs then buy it.
Keep your tires inflated to the proper levels. Under-inflated tires make it harder for your car to move down the road, which means your engine uses more fuel to maintain speed.
Lighten the load. Heavier vehicles use more fuel, so clean out unnecessary weight in the passenger compartment or trunk before you hit the road.
Use the A/C sparingly. The air conditioner puts extra load on the engine forcing more fuel to be used.
Keep your windows closed. Wide-open windows, especially at highway speeds, increase aerodynamic drag and the result is up to a 10% decrease in fuel economy.
Avoid long idling. If you anticipate being stopped for more than one minute, shut off the car. Contrary to popular belief, restarting the car uses less fuel than letting it idle.
Stay within posted speed limits. The faster you drive, the more fuel you use. For example, driving at 65 miles per hour (mph) rather than 55 mph, increases fuel consumption by 20 percent.
Use cruise control. Using cruise control on highway trips can help you maintain a constant speed and, in most cases, reduce your fuel consumption.
Keep your engine tuned. A fouled spark plug or plugged/restricted fuel injector can reduce fuel efficiency as much as 30 percent.
Inspect the engine's belts regularly. Look for cracks or missing sections or segments. Worn belts will affect the engine performance.
Have the fuel filter changed every 10,000 miles to prevent rust, dirt and other impurities from entering the fuel system.
Change the transmission fluid and filter every 15,000 to 18,000 miles. This will protect the precision-crafted components of the transmission/transaxle.
Inspect the suspension system regularly. This will extend the life of the vehicle's tires.